Pangram Labs Terms of Service

1. Pangram Labs Service Overview

Pangram Labs provides technology solutions designed to detect AI-generated content at scale, helping our users to authenticate human-generated content and prevent the spread of unwanted AI-generated content.

2. Eligibility

You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.

3. Accounts and Registration

To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you should immediately notify us at info@pangram.com.

4. General Payment Terms

Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Unless otherwise specifically provided for in these Terms, all fees are in U.S. Dollars and are non-refundable, except as required by law.

4.1 Price

Pangram Labs reserves the right to determine pricing for the Service. Pangram Labs will make reasonable efforts to keep pricing information published on the Service up to date. We encourage you to check our pricing page periodically for current pricing information. Pangram Labs may change the fees for any feature of the Service, including additional fees or charges, if Pangram Labs gives you advance notice of changes before they apply.

4.2 Authorization

You authorize Pangram Labs to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Pangram Labs, including all applicable taxes, to the payment method specified in your account.

4.3 Subscription Service

The Service may include certain subscription-based plans with automatically recurring payments for periodic charges ("Subscription Service"). Your account will be charged automatically on the Subscription Billing Date and thereafter on the renewal date of your Subscription Service for all applicable fees and taxes for the next Subscription Period. You may cancel the Subscription Service through your account settings or by contacting us at info@pangram.com. YOUR CANCELLATION MUST BE RECEIVED BEFORE THE RENEWAL DATE IN ORDER TO AVOID CHARGE FOR THE NEXT SUBSCRIPTION PERIOD.

4.4 Delinquent Accounts

Pangram Labs may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees.

5. Licenses

5.1 Limited License

Subject to your complete and ongoing compliance with these Terms, Pangram Labs grants you, solely for your internal business use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service.

5.2 License Restrictions

Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, publicly perform, or create derivative works of the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism.

5.3 Feedback

If you choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Service ("Feedback"), then you hereby grant Pangram Labs an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right and license to exploit the Feedback in any manner and for any purpose.

6. Ownership; Proprietary Rights

The Service is owned and operated by Pangram Labs. The visual interfaces, graphics, design, compilation, information, data, computer code, products, software, services, and all other elements of the Service provided by Pangram Labs ("Materials") are protected by intellectual property and other laws. All Materials included in the Service are the property of Pangram Labs or its third-party licensors. Except as expressly authorized by Pangram Labs, you may not make use of the Materials.

7. Third-Party Terms

7.1 Third-Party Services and Linked Websites

Pangram Labs may provide tools through the Service that enable you to export information to third-party services. Third-party services are not under Pangram Labs' control, and, to the fullest extent permitted by law, Pangram Labs is not responsible for any third-party service's use of your exported information.

7.2 Third-Party Software

The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components ("Third-Party Components").

8. User Content

8.1 User Content Generally

Certain features of the Service may permit users to submit, upload, publish, broadcast, or otherwise transmit ("Submit") content to the Service, including images, folders, data, text, and any other works of authorship or other works ("User Content"). You retain any copyright and other proprietary rights that you may hold in the User Content that you Submit to the Service, subject to the licenses granted in these Terms.

8.2 User Content Disclaimer

We are under no obligation to edit or control User Content that you or other users Submit and will not be in any way responsible or liable for User Content. Pangram Labs may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms.

8.3 Monitoring Content

Pangram Labs does not control and does not have any obligation to monitor User Content, any content made available by third parties, or the use of the Service by its users. You acknowledge and agree that Pangram Labs reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes.

9. Communications

9.1 Email

We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.

10. Prohibited Conduct

BY USING THE SERVICE, YOU AGREE NOT TO:

1. use the Service for any illegal purpose or in violation of any local, state, national, or international law;
2. violate, encourage others to violate, or provide instructions on how to violate, any right of a third party;
3. access, search, or otherwise use any portion of the Service through the use of any engine, software, tool, agent, device, or mechanism other than the software provided by Pangram Labs;
4. interfere with security-related features of the Service;
5. interfere with the operation of the Service or any user's enjoyment of the Service;
6. perform any fraudulent activity including impersonating any person or entity;
7. sell or otherwise transfer the access granted under these Terms; or
8. attempt to do any of the acts described in this Section 10 or assist any person in engaging in any of these acts.

11. Modification of Terms

We may, from time to time, change these Terms. Please check these Terms periodically for changes. Revisions will be effective immediately except that, for existing users, material revisions will be effective 30 days after posting or notice to you of the revisions unless otherwise stated. We may require that you accept modified Terms in order to continue to use the Service.

12. Term, Termination, and Modification of the Service

12.1 Term

These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 12.2.

12.2 Termination

If you violate any provision of these Terms, then your authorization to access the Service and these Terms automatically terminate. In addition, Pangram Labs may, at its sole discretion, terminate these Terms or your account on the Service at any time for any reason or no reason. You may terminate your account and these Terms at any time through your account settings or by contacting customer service at info@pangram.com.

12.3 Effect of Termination

Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Pangram Labs any unpaid amount that was due prior to termination.

12.4 Modification of the Service

Pangram Labs reserves the right to modify or discontinue all or any portion of the Service at any time, temporarily or permanently, without notice to you. Pangram Labs will have no liability for any change to the Service.

13. Indemnity

To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Pangram Labs, its affiliates and their respective shareholders, directors, managers, members, officers, employees, consultants, and agents from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys' fees and costs.

14. Disclaimers; No Warranties by Pangram Labs

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR PANGRAM LABS WILL CREATE ANY WARRANTY REGARDING PANGRAM LABS OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS.

15. Limitation of Liability

THE AGGREGATE LIABILITY OF THE PANGRAM LABS ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO PANGRAM LABS FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM AND (B) US$100.

16. Dispute Resolution and Arbitration

16.1 Generally

Except as described in Section 16.2 and 16.3, you and Pangram Labs agree that every dispute arising in connection with these Terms, the Service, or communications from us will be resolved through binding arbitration.

16.2 Exceptions

Nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency; (c) seek injunctive relief in a court of law; or (d) to file suit in a court of law to address an intellectual property infringement claim.

16.3 Opt-Out

If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 16 within 30 days after the date that you agree to these Terms by sending a letter to Pangram Labs, Inc., Attention: Legal Department – Arbitration Opt-Out, 333 Schermerhorn St, Apt 49F, Brooklyn, NY 11217, that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration.

17. Miscellaneous

17.1 General Terms

These Terms, including the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Pangram Labs regarding your use of the Service.

17.2 Governing Law

These Terms are governed by the laws of the State of New York without regard to conflict of law principles. You and Pangram Labs submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Kings County, New York.

17.3 Privacy Policy

Please read the Pangram Labs Privacy Policy carefully for information relating to our collection, use, storage, and disclosure of your personal information.

17.6 Contact Information

The Service is offered by Pangram Labs, Inc., located at 333 Schermerhorn St, Apt 49F, Brooklyn, NY 11217. You may contact us by sending correspondence to that address or by emailing us at info@pangram.com.